Fantasylingerienyc.com takes great pride in our products, and our primary goal is that our customers are 100% satisfied with our products. However, if you are not convinced you have 15 days to return the product(s) in the following condition:
Items must be in new, unused, unworn, not soiled, not damaged and original condition with all tags attached. (Product should be in the original package.)
If we find any of the above, the item will be shipped back to you
Find some suggestions trying our shapers:
o Make sure you have no oil or greasy lotions/ creams on your body.
o Make sure you are not wearing a deodorant that can spoil the garment that you are trying on.
o It’s recommended that you bathe before trying any garment.
o Before trying the shaper put on a pair of underwear and then a pair of pantyhose over that, this will decrease any chance of soiling the shaper.
Body gels, Abdominal Boards, and Raf Ove, Ritchi, Ideal, Fantasy products (tablas) are non-returnable or refundable.
Our company recommends that you make your return with a tracking system. Our warehouse personal must confirm receipt of the item before an exchange or refund can be processed. Exchanges are for the same style in a different size/color or a different style of lesser value (the difference will be refunded). If you wish to exchange to a higher-value item, you must place a new order. The maximum number of free exchanges per order is one (1) after which we cannot issue a refund.
Our processing time for an exchange is 7-15 days. That means you only have 7-15 days to return the garment back to us or it does not qualify for a refund or exchange. All returns will be credited to the original card used for purchasing LESS A 15% RESTOCKING FEE. Refunds may take up to 2 business cycles or 60 days to be processed. Our products are a very intimate product that needs to go through a thorough inspection and cleaning due to health codes in order for them to be accepted for return or exchange and resold. If you place a new order, your restocking fee may be waived; however you must notify us in order to be credited. Shipping costs are non-refundable. Our company is not responsible for return shipping fees on exchanges or returns. The cost to exchange a garment is a $7.00 USD money order made out to NDM BUSINESS CORP.
Returning an item:
86-11 Roosevelt Ave.
New York 1372
Cancellation of orders or address errors:
Every order can cancel before being shipped. Once it sent, we won’t be able to cancel it if the product is returned to the shipper due to errors in the address or any other reason of the client responsibility we will charge to the account of the client the value of the shipment and charge of the 15% by restocking.
Please email us during the 3 days of having received the product. The replacement or refund of money will be left to our discretion.
In the event that you receive a damaged or defective item or receive the wrong item please contact us immediately. We will cover all shipping fees and expedite the shipment of a new item.